Privacy Policy

At Kids Mall Oman ("we", "our", "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our facilities, our website (kidsmalloman.com), or interact with us through phone, email, WhatsApp, or social media.

1. Information We Collect

We may collect the following types of information:

• Contact information — name, phone number, email address, when you book an event, sign up for our membership, or contact us.
• Visit information — date and time of your visit, games played (when using membership cards), photos taken on-premises (with consent).
• Communication records — messages exchanged via WhatsApp, email, phone, or social media.
• Website usage data — basic analytics such as pages visited and device type.

2. How We Use Your Information

• To provide our services (bookings, events, memberships).
• To respond to your inquiries and customer support requests.
• To send you promotional offers, updates, and event invitations — only when you have opted in.
• To improve our facilities and customer experience.
• To comply with applicable laws in the Sultanate of Oman.

3. WhatsApp Communications

If you have opted in to receive WhatsApp messages from us, we may send you promotional offers, event announcements, and operational updates. You can opt out at any time by replying "STOP" to any message, or by contacting us directly. We do not share your WhatsApp number with third parties for marketing purposes.

4. Children's Privacy

Kids Mall is a family destination. We do not knowingly collect personal information directly from children under the age of 13. Bookings, memberships, and communications are handled with parents or legal guardians.

5. Sharing Your Information

We do not sell your personal information. We may share data only with:

• Service providers who help us operate (payment processors, messaging platforms, hosting providers) under appropriate confidentiality agreements.
• Authorities, when legally required.

6. Photos and CCTV

Our facilities are monitored by CCTV cameras for safety and security purposes. We may also take photographs at events for promotional use; if you do not wish to be photographed, please let our staff know.

7. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

8. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you.
• Request corrections to inaccurate information.
• Withdraw consent and request deletion of your data.
• Opt out of marketing communications at any time.

9. Cookies

Our website uses minimal cookies, primarily to remember your language preference. We do not use tracking cookies for advertising.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.